Government & Public Sector

Optimizing Maintenance for MRTJ Applications

PT MRT Jakarta (Perseroda) partnered with PT Divistant Teknologi Indonesia for comprehensive maintenance of its applications, focusing on technical support, best practices, and security testing to ensure optimal performance and reliability.

Year

2024

Rating

5

Duration

12

Introduction

In the era of digital transformation, PT MRT Jakarta (Perseroda) recognized the need to maintain and optimize its existing applications. The project aimed to address issues related to application maintenance, standardize development processes, and enhance the security and functionality of the applications. The initiative included a thorough assessment, implementation of best practices, and continuous monitoring and support.

Challenge

Decentralized Application Management, Lack of Comprehensive Documentation, Dependence on External Experts, In-House Development Gaps, Standardization Needs

Solution

Infrastructure and Architecture Assessment, Application Maintenance and Improvement, Monitoring and Support.

Services

Challenges

Several challenges were identified in the initial stages of the project:

Solutions

Infrastructure and Architecture Assessment

  • System Assessment: Conducting a detailed assessment of the existing applications and infrastructure.
  • Documentation: Creating comprehensive technical documentation, including System Design Document (SDD), Entity Relationship Diagram (ERD), Product Requirement Diagram (PRD), and security test documentation.

    • Technology

    Scope of Work

    System Assessment and Documentation
    Conducting detailed system assessments and creating comprehensive documentation.
    Development and Maintenance
    Enhancing and maintaining applications with seamless login, user log management, and standardized development practices.
    Monitoring and Security:
    Implementing continuous monitoring, regular backups, and security tests.
    Support and Training
    Providing technical support, conducting training sessions, and transferring knowledge to MRTJ personnel.

    Results

    Centralized Management
    Improved centralization of application management, reducing dependencies on external vendors.
    Enhanced Documentation
    Comprehensive documentation provided better insights and understanding of the systems.
    Standardized Development
    Standardized development processes improved efficiency and consistency across applications.
    Improved Security
    Regular security tests and monitoring enhanced the security and reliability of the applications.
    Efficient Maintenance
    Proactive and preventive maintenance reduced downtime and improved system performance.

    Conclusion

    Driving Your Success with Expertise and Innovation

    The Application Maintenance Service for Existing MRTJ Applications represents a significant step towards enhancing the operational efficiency and reliability of PT MRT Jakarta's digital infrastructure. Through collaboration with PT Divistant Teknologi Indonesia and the use of modern technologies and best practices, the project successfully addressed the challenges of decentralized management, lack of documentation, and dependence on external vendors. The project not only achieved its initial goals but also set the foundation for future advancements in application management and maintenance at PT MRT Jakarta.

    Year

    2024

    Rating

    5

    Duration

    12

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